Create / Edit Campaign

This screen allows you to create a new Manual Campaign or update the status of any Campaign. Options will be visible and/or editable based on whether this is a Manual or Auto Campaign.

   
 

Status

Status: Once your Campaign is created, you will see a Status field.  You can edit the status of your Campaign as long as it's not Complete. The Status is affected by whether or not the Campaign Scheduler is enabled.

Ready to Send means that the Campaign is either in the process of being sent, waiting for the Scheduled Time and Date. You can start the Campaign at any time by pressing "Send Campaign".

Paused means that the Campaign has been interrupted by a Campaign Manager. You can restart a paused Campaign at any time and the system will pick up where it left off by changing the status to "Ready to Send". Scheduled Campaigns restart immediately if they are past due, or set to send immediately. If the Campaign Scheduler is not enabled, click on Send Campaign" to restart the Campaign immediately.

Cancelled means that the Campaign has been stopped by a Campaign Manager. You cannot restart a Campaign that has been cancelled. If the Campaign has already started sending e-mails, those e-mails will still be delivered.

Completed means that all e-mail messages have been sent for the Campaign. You cannot change the Status or restart a Campaign after it has been completed.
 

New E-Mail Message

Subject: Enter the e-mail Subject that will be placed in the Subject in each e-mail message sent by this Campaign.
Format: Select the format for the Campaign. If you select plain text, then you will be able to enter a plain text body. If you select HTML, then you will be able to select a Page.
Body:

This field appears if you selected plain text for the format. Enter the body for the plain text e-mail here.

If a plain text footer has been entered in the Site Settings, then it should appear at the bottom of this field for you. Feel free to update or remove the footer, as necessary. You can safely update it here without affecting the default footer in the Site Settings.

NOTE: After a Campaign is created, you may only edit the body of a plain text Campaign (not an HTML Campaign).

My Page to Send: This field appears if you selected HTML for the format. Select any Page that you have access to. This Page will be placed in the Body field in each e-mail message sent by this Campaign.

TIP: You should not select a complex Page to send, like one with a shared multi-level Menu, or Custom Form Page. Rendering them in an e-mail message might break some of their functionality. Typically, your Site Designer will add a Page Style specifically designed for any Pages that are going to be e-mailed.
Body Preview:

This field appears if you selected HTML for the format. You will see a preview of the Page that was selected (above) as a confirmation that you have selected the correct Page you wish the e-mail.

NOTE: After a Campaign is created, you may only edit the body of a plain text Campaign (not an HTML Campaign).

 

E-Mail Message To My Contact Groups

All Contact Groups you have access to are listed here. Select from any of your Contact Groups that you wish to Ignore, Include, and Exclude in this Campaign.  These three options give you total control of who will and who will not receive an e-mail from this Campaign.

Ignore the Contacts in these groups unless they are also in any of the Included groups. Include every Contact in these groups that are not also in any of the Excluded groups. Exclude all Contacts from these groups.

NOTE: The number listed next to each Contact Group is not the total number of Contacts in the group, but rather the number of Contacts with a valid e-mail addresses.

IMPORTANT: Only those Subscribers that have already "opted-in" the Included Contact Groups BEFORE the Campaign was created will be included.

For unix web servers (i.e. not Windows), if name info can be found for the recipient's Contact, then the name will be included in the "To:" field of the e-mail, along with the e-mail address (e.g. Andrew Smith <example@example.com>). The format of the name is the same format that is used for the ^^name^^ mail merge field. In summary, if the Contact has a nickname, then the nickname is used, otherwise a combination of the salutation, first name, last name, and suffix is used, depending on what values exist. If no Contact or name info can be found, or this is a Windows server, then the "To:" field will only contain the e-mail address.

Also send message to the following e-mail address: You can optionally enter another e-mail address to send this Campaign too, regardless of whether they are in any of the groups listed above.

NOTE: If a matching Contact is not found for this e-mail address, the system will create a Contact for the new Subscriber after sending the e-mail message.  This will allow them to "opt-out" if necessary.

TIP: You can use this feature to send yourself or someone else a "proof" of the e-mail Campaign before you send it to your Subscribers.
 

E-Mail Message From

From Name: Enter the e-mail message's "From" field.  This is not the sender's e-mail address, but the name.

For example, the From Name in this e-mail header "FROM: Jack Bauer <jbauer@24.com>" would be "Jack Bauer"

TIP: Typically, you would use either your full name, department, or organization name.
From E-mail Address: Enter the sender's e-mail address.

NOTE: You must use a valid e-mail address for this value.

IMPORTANT: Make sure the domain portion of this e-mail address matches your website domain.  If not, many receiving mail servers will detect this difference, flag your messages as spam, and will not deliver your e-mails (many times without bouncing back any non-delivery notices).
 

E-Mail Message Reply To

Reply to E-mail Address: When a Subscriber replies to this Campaign, their reply e-mail is delivered to this inbox.

NOTE: You must use a valid e-mail address for this value.
 

E-Mail Message Delivery Schedule

Send at this Date & Time: Date & Time: Enter the Date and Time that you would like the Campaign Scheduler to start sending this Campaign.

Blank: Leave this field blank if you want to the Campaign Scheduler to start sending the Campaign immediately.

NOTE: If you do not see this field on your screen, the Campaign Scheduler is not enabled. You can still send your Campaigns at any time by clicking "Send Campaign". The scheduled delivery feature must be setup for your account. If you would like us to enable this feature, please contact us.


NOTE: E-mail messages are sent individually, so it may take some time for the entire Campaign to be delivered.

NOTE: For HTML Campaigns, when a Campaign is created a unique tracking code will automatically be added to the end of each returning link (this is a link that comes back to your site) that does not already contain a tracking code.

NOTE: Because the majority of e-mail clients do not support JavaScript, E-mail Campaigns will not include it. This means Pages that contain Ad Regions, Photo Galleries, or any other type of JavaScript should not be e-mailed.